Policies

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Fabulous Hair Boutique. The collective work includes works that are licensed to Fabulous Hair Boutique. Copyright 2017, Fabulous Hair Boutique ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Fabulous Hair Boutique or purchasing Fabulous Hair Boutique products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Fabulous Hair Boutique or to purchase Fabulous Hair Boutique products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Fabulous Hair Boutique. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of Fabulous Hair Boutique used in the site are trademarks or registered trademarks of Fabulous Hair Boutique

Warranty Disclaimer
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Fabulous Hair Boutique disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Fabulous Hair Boutique does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Fabulous Hair Boutique does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Fabulous Hair Boutique shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Fabulous Hair Boutique has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Fabulous Hair Boutique product is mistakenly listed at an incorrect price, Fabulous Hair Boutique reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Fabulous Hair Boutique reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Fabulous Hair Boutique shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Fabulous Hair Boutique without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
Fabulous Hair Boutique may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Fabulous Hair Boutique.

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Georgia, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Fabulous Hair Boutique products) shall be in the state or federal courts located in Fulton County, Georgia. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Fabulous Hair Boutique products) must be commenced within one (1) year after the claim or cause of action arises. Fabulous Hair Boutique’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Fabulous Hair Boutique may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Fabulous Hair Boutique or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Fabulous Hair Boutique does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Fabulous Hair Boutique is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Fabulous Hair Boutique reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Fabulous Hair Boutique in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless Fabulous Hair Boutique, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Fabulous Hair Boutique may link to sites operated by third parties. However, even if the third party is affiliated with Fabulous Hair Boutique, Fabulous Hair Boutique has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Fabulous Hair Boutique. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Fabulous Hair Boutique seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

SHIPPING INFORMATION
STANDARD SHIPPING: Please allow up to 5-7 business days to receive your order after your payment is cleared. Fabulous Hair Boutique will take 2 business days (not including weekends) to process your order. You will receive your tracking number on or before the 7th business day, all orders placed after 5:00pm EST are considered placed the next business day.

In most cases we will ship your items before that. It is advisable not to wait until the last minute to place your order. If you have a deadline that you need your product for, it is always wise to order far enough in advance to allow for unanticipated delays that may be out of our control.

All orders will ship within approximately 5-7 business days once payment clears, depending on the shipping method you select. For orders placed prior 5pm (EST) will be processed that day, If placed after 5pm (EST) an additional day will be required for processing. We will give you a delivery estimate when you place your order based on the information we receive from our system. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us.

If the product you ordered is not available, We will contact you immediately by phone, email, or both to see if you are interested in a product substitution. If a substitution is not a viable option for you and you wish to cancel your order completely, we will issue your payment as a refund immediately.

UNDELIVERABLE PACKAGES, INCORRECT ADDRESSES, AND REFUSED DELIVERIES

Your order will normally be shipped via USPS to the address you provide. Tracking numbers are sent to your email address as soon as soon as a shipping label is created. If you do not receive a tracking number, please let us know. Use your USPS tracking or FedEx tracking number to track your package in transit. Incomplete or incorrect address information is the major cause of shipment delays. Please check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package.

Due to problems with missing shipments and fraud attempts, we ship all packages with SIGNATURE CONFIRMATION. Meaning, someone must be there to sign for the package. USPS will usually make several attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery. It is the customer's responsibility to arrange for package pick-up,if necessary. No refunds will be issued for refused or abandoned shipments.

LOST SHIPMENTS
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact us by email immediately. We will contact USPS right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days but we cannot control how long it may take. If it is determined that your shipment has been lost a replacement will be sent pending USPS's investigation results. If the product comes returned to us as undeliverable, we will contact you and re-ship the item at our expense depending on the situation.

INCORRECT ORDERS / PRODUCTS
In rare occurrences a mistake or delay can happen from our end, we will make every effort to correct it. If we shipped the wrong item or something is missing, we will re-ship it at our expense using the same method of shipping as your original order. You must notify us of any incorrect or missing items within 7 days after receipt of your shipment. Please be assured that our orders are processed with video surveillance to ensure that no packing errors occur.

Fabulous Hair Boutique reserves the right to change or modify our policy at any time without giving prior notification.

PAYMENTS & ORDERING
We accept the following payment type for your protection and ours: ShopPay, Paypal, Visa, MasterCard and American Express. We do not have access to share your credit card information with anyone.

Using Paypal
Once you reach the checkout page and select the PayPal option, and click the "CONFIRM ORDER BUTTON", you will be redirected to PayPal where you will be able to complete the checkout process. Simply follow one of the options to pay with your credit card, or use Bill Me Later.

RETURN & EXCHANGE POLICY
We find that we have very low return rates and we are proud of the high quality hair extensions that we offer. We thoroughly inspect all hair before shipment in order to ensure consistency and quality. Due to health regulations, hygiene concerns and the nature of the product we currently are not accepting returns. There are a few exceptions to this policy please read below to see if you meet the criteria.

Before using your new hair extensions, please inspect the product thoroughly to ensure you have received the correct length, color and texture desired. We encourage you to thoroughly inspect and examine the hair without cutting the lace, bands, zip ties or opening the bundles. The only exception to this is receiving the incorrect order. **Please note the photos of our hair are in their raw state and not altered. Therefore once the hair is washed it will differ from the photos online and you will have the desired texture you purchase. If you have any questions about textures, please feel free to contact us prior to purchase for assistance.

Very Important:
Please note that all items that are shipped are done under video surveillance due to fraud attempts. This is for protection of the company and the client to ensure you are receiving the correct products.

Return & Exchanges: (if applicable)
Exchanges (if applicable) We only replace items if they are defective. Exchanges will be replaced with the same item originally ordered; no substitutions will be granted. Once your product is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. If you are approved, then your new order will be processed within 72 hours.

Our Exchange policy must meet the following criteria below:

Requests must be made within 72 hours (3) days of receipt of your order. Please note: Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regards to federal law, health regulations, and hygiene concerns. If the item is removed from the bundle and used in any visible manner, or If the product has been opened or tampered with in any way all exchange policies are voided. The hair must remain in the bundle and not be untied at the top. Wigs must be in its original packaging and tagged and unworn. Returned packages must include a copy of the original invoice as proof of purchase. Merchandise must be physically received before a exchange can be granted. Please allow 72 hours for processing.

If you need to exchange you will receive the same item placed in the original order. Merchandise sent to us without an RMA (Return Merchandise Authorization) cannot be tracked and may be lost and will not be honored. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address. If you would like to exchange your product, you must request an RMA within three (3) days of receipt of merchandise. Please email us to receive your RMA number and return instructions.

Shipping:
The product must be sent back at your expense. We recommend you use a shipping provider with a signature confirmation service, and/or insurance to protect your package. We will not be responsible for lost or non trackable packages. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.